We’re Hiring! Customer Care Specialist

Are you ready to drive our customer experience to new heights and revolutionize customer satisfaction? We are seeking a dynamic and results-driven individual to join our Customer Service team. If you have a proven track record in delivering exceptional customer service and have a knack for implementing innovative initiatives, then this role is for you!

Key responsibilities:

  • Fully utilising the company customer service platform, extrapolating information, and making recommendations from trends and themes
    Motivating and supporting our customer sales and administrative team to continually seek improvement 
  • Work with our customer ‘Hub’ in promoting the Fox Group as the supplier of choice among our customer base in both Jersey and Guernsey
  • Develop strategies to increase customer satisfaction and loyalty based on NPS insights
  • Daily tracking or Customer Experience feedback
  • Track and report on NPS scores on a quarterly basis to the Head of Customer Service
  • Stay updated on industry trends and best practices in customer service to drive continuous improvement.


Experience/Skills Required:


  • Good level of written and spoken English
  • Experience in a Customer Centric role
  • Good knowledge of Office 365 (Outlook, Excel, Word)
  • A high level of self-motivation and organisation
  • Ability to lead a fast-paced, multi-tasking environment
  • A high level of self-awareness to remain calm under pressure and to therefore be able to always provide excellent customer service


An Advantage:

  • Experience using similar order processing systems


Hours of Work

Normal working hours are 37.5 per week. The working shift pattern is rota based between Monday – Friday. 


  • Full systems training provided
  • Health & Safety certifications will be received
  • 10 days paid sickness in any rolling 12-month period
  • 4 Weeks Annual Entitlement
  • Company Pension Scheme
  • Death in Service Scheme
  • Bonus scheme available after probation


How to Apply: 

Please send your application and CV to HR@foxtrading.co.uk 

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