We're recruiting Customer Service & Sales Assistant - Jersey

Do you have experience or the transferrable skills to be able to work within a fast-paced working environment? Do you enjoy working in an environment that is customer service focused? An exciting opportunity has arisen to join the JJ Fox Customer Service and Sales Administrator team!


Purpose of the Role:

The primary purpose of this position is to ensure an exceptional level of customer service by acting as the first point of contact for customers and providing them with a comprehensive understanding of the products and services we offer, addressing their needs and re-directing calls to specialists who can further support them with their queries.


Key Responsibilities:

  • Answer incoming calls
    • Provide advice and guidance on product selection
    • Resolve or redirect queries, take orders, upsell products & services
    • Accurate communication of messages, providing advice and guidance on product selection
    • Resolve or refer customer complaints
  • Process customer orders
    • Retrieve orders from various sources e.g Voicemail, emails, web shop, phone calls
    • Consult with sales representatives and warehouse staff with customer queries
  • Assist in other areas of the administration office as and when required including but not limited to scanning and filing of hard copy invoices and processing invoices for payment.


Experience/Skills Required:



  • Good level of written and spoken English
  • Experience in a similar role
  • Good knowledge of Office 365 (Outlook, Excel, Word)
  • A high level of self-motivation and organisation
  • Ability to lead a fast-paced, multi-tasking environment
  • A high level of self-awareness to remain calm under pressure and to therefore be able to provide excellent customer service at all times

An Advantage:

  • Experience using similar order processing systems


Hours of Work

Normal working hours are 37.5 per week. The working shift pattern is rota based between Monday – Sunday with each employee having 2 days off within a 5 day period.



  • Training will be given on the machines
  • Health & Safety certifications will be received
  • 10 days paid sickness in any rolling 12-month period
  • 4 Weeks Annual Entitlement
  • Company Pension Scheme
  • Uniform Provided


How to Apply & Closing Date

 Please email your CV to: hr@foxtrading.co.uk


Please note: You must have at least 5 years residency in Jersey and hold an Entitled or Entitled to Work Jersey residency status to be considered for this role.

Sign up for updates