Do you have a passion for providing excellent customer service? Do you have experience or the transferrable skills to be able to work within a fast-paced working environment? Do you have the drive and experience of delivering a best practice approach to customers? JJ Fox Trading Ltd is seeking a Sales Order Processor to join their customer service focused team, which will entail taking and processing orders from customers on the phone and via email. You will need to have an eye for detail and be able to learn our vast number of products. The ideal candidate will come from an office environment/tele sales environment with previous customer service experience within hospitality or retail, and ideally has had exposure to the products we provide.
Purpose of role:
The successful candidate will be based in our office and will provide an exceptional level of customer service by acting as the first point of contact for customers on the phone and via email wishing to make orders, and providing them with a comprehensive understanding of the products and services we offer, addressing their needs, advising them on the best products and services they may require, and re-directing calls to specialists who can further support them with their queries.
Hours of Work
This position is based on a 27hr week Sunday to Friday with flexibility to work additional hours on occasion, if and when required by the business. This role requires the incumbent to work Sunday to Friday from 18:30pm – 23:00pm. Training will need to be given during normal working hours (8:00am – 4:30pm). Once the incumbent is fully trained the role will move to nighttime shifts as outlined above, which can be worked from home. Relevant equipment will be provided.
How to apply
Please email your CV and Letter of Application to: firstname.lastname@example.org