We’re hiring! Service Manager – The Refresh Collectiv (Guernsey)

An exciting opportunity has arisen to join the Fox Trading Group team in Guernsey as a Service Manager at The Refresh Collectiv.

Role Scope:

The Service Manager is a proactive and adaptable leader responsible for driving operational excellence, fostering a positive team culture, and delivering high-quality service in line with the Group’s Purpose and Values. With strong communication and problem-solving skills, they oversee departmental performance, customer service, logistics, and compliance, while supporting team development and continuous improvement in a dynamic environment.

They will:

• Have highly effective communication skills
• Be a leader who understands their own style and how to adapt it as needed
• Be capable of planning and managing processes to maximise efficiency and productivity
• Promote a positive, inclusive team culture and live by our goals, values and purpose
• Operate effectively in a dynamic, evolving environment
• Be proactive in resolving issues
• Empathise with the challenges faced by both colleagues and customers

Key Responsibilities:

• Lead and support the team to achieve its purpose and live its values
• Manage workload, performance, and service levels across the department
• Act as the main point of contact for customer service requests
• Oversee inventory for spare parts, equipment, and water cooler operations
• Issue and control work orders, stock records, and machine audits
• Conduct on-site risk assessments and coordinate logistics for installations and removals
• Ensure service quality and cleanliness meet high standards
• Build strong relationships with both customers and suppliers
• Develop the team’s skills and performance, promoting continuous improvement
• Produce regular departmental performance reports
• Maintain compliance with Health & Safety legislation and internal procedures
• Ensure equipment is well-maintained and hygienic, in line with industry best practice
• Perform both reactive and scheduled maintenance
• Uphold and communicate procedures and standards clearly across the team
• Monitor team compliance and address areas for improvement
• Hold regular team check-ins and meetings for upward and two-way communication
• Schedule and coordinate team members in line with business needs
• Embed best practices in inbound and outbound logistics
• Foster motivation and provide professional support to colleagues
• Regularly review employee performance

Requirements:

• Ability to research, assess and make informed decisions
• Strong problem-solving skills
• Excellent written and verbal English communication skills
• Self-motivated and well-organised
• Strategic thinker with commercial awareness
• Excellent customer service skills and a courteous, professional manner
• Good understanding of Health & Safety (IOSH trained preferred)
• Engineering background or equivalent qualification desirable
• Educated to at least A-level or equivalent; degree preferred
• Experience in operations, facilities management, and policy development
• Proficient in Office 365
• First Aid at Work certification
• Fire Marshal certification

How to Apply & Closing Date

To apply for this role, please submit your updated resume highlighting your relevant experience and qualifications to hr@foxtrading.co.uk.

We look forward to reviewing your application and potentially welcoming you to the Fox Trading family.